"Dear James,
Update on your order number: xxxxxxx
Unfortunately there has been a delay in obtaining one or more of the items you have ordered and this is holding up your order.
The item(s) we have not yet been able to obtain are shown below:
The Sound Of Arrows, Nova, 5.99, 1
If you would like us to send you the items that we have in stock,
please send us an email with 'release available items' and your
order number in the subject line and we will cancel the items
that are holding up your order.
Unfortunately, we are not able to split orders and send the available
items now and the rest later. If you still wish to receive the items we
have not been able to obtain, please place a new order for these.
If you would prefer to wait and recieve all of the items you have
ordered together, you do not need to reply to this email. Please
check again in 14 days
Thank you "
Pull it together, boys. I had faith in this actually happening.